Terms and Conditions

Bee Parking Heathrow Ltd – Terms and Conditions

General Terms

  • These terms and conditions govern all bookings and services provided by Bee Parking Heathrow Ltd.
  • By using our services, you confirm that you have read, understood, and agreed to these terms and conditions.
  • Bee Parking’s terms comply with UK law, including the Consumer Rights Act 2015, and are subject to the exclusive jurisdiction of English courts.
  • Bee Parking reserves the right to amend these terms and conditions without prior notice. Customers will always be bound by the latest version available on our website or upon request.
  • For bookings made through third-party websites or agents, customers are deemed to have accepted Bee Parking’s terms and conditions upon confirming their booking with the third party. Bee Parking is not liable for any failure by third parties to provide or make these terms visible to the customer at the time of booking.

Booking and Payments

  • Bookings are valid only upon receipt of a booking reference issued via email, either directly from Bee Parking or via a third-party booking agent.
  • Full payment must be made before the start of the parking period.
  • Additional charges may apply for:
    1. Late arrivals (£20 per day).
    2. Early returns (£20 per return), with longer wait times for vehicle pickup.
    3. Overstaying your booking period, charged at the daily rate.
    4. Vehicle deliveries outside operational hours (04:00–23:59) will incur a £30 fee.
  • Cancellation policy:
    1. Cancellations are allowed up to 48 hours before the parking period, subject to a cancellation fee of up to 35%.
    2. Bookings made under saver, non-flex, or promotional terms are non-refundable.
    3. No refunds will be provided for cancellations made within 48 hours of the parking period or for unused parking days.
    4. No-shows are non-refundable.

Third-Party Bookings

  • For bookings made through third-party websites or agents, Bee Parking is not responsible for:
    1. Any errors, omissions, or misinformation provided by the third party.
    2. Failure by the third party to make Bee Parking’s terms and conditions visible or accessible during the booking process.
  • Customers are deemed to have accepted Bee Parking’s terms and conditions upon confirming their booking with the third party.
  • Bee Parking reserves the right to refuse services if the booking information received from the third party is incomplete, inaccurate, or does not comply with these terms.

Liability

  • Bee Parking takes reasonable care while handling your vehicle. Liability is limited to direct damages caused by proven staff negligence during vehicle handling (e.g., failure to follow operational procedures).
  • Bee Parking is not liable for:
    1. Mechanical, structural, or electrical failures, including tyres, rims, batteries, alarms, or windscreens.
    2. Cosmetic damage (e.g., scratches, dents, or chips) unless reported at the time of collection.
    3. Our operational hours are 04:00 to 23:59. A £30 charge applies for vehicle deliveries after midnight.Damage caused by external factors, such as weather conditions, vandalism, or acts of nature.
  • Vehicles and their contents are left at the customer’s own risk while parked at our facilities. Customers are advised to ensure their vehicles are fully insured.
  • Bee Parking’s maximum liability for any damage claim is £750, which includes all direct damages proven to result from staff negligence.

Reporting Damage Complaints

  • Customers must inspect their vehicle and report any damage to Bee Parking staff before leaving the premises or immediately upon collection, prior to departure. Claims raised after leaving the site will not normally be accepted, as vehicles cannot be re-inspected once removed from our premises.
  • All damage claims must include:
    1. A completed Bee Parking complaint form at the time of collection.
    2. Time-stamped before and after photographs clearly showing the alleged damage.
    3. The completed form and supporting evidence must be emailed to complaints@beeparkingheathrow.co.uk.
  • Bee Parking will not accept responsibility for any damage not reported before departure.
  • Bee Parking reserves the right to inspect and assess any reported damage before authorising repairs.
  • All approved repairs must be carried out exclusively by garages authorised by Bee Parking.
  • Bee Parking does not engage directly with insurers, solicitors, or third-party claims handlers, and does not reimburse costs for repairs, assessments, or excesses arranged without Bee Parking’s prior written consent.
  • Customers who proceed with independent or insurer-arranged repairs forfeit any right to reimbursement or compensation.
  • If a claim is accepted following inspection and confirmation of staff negligence, a £750 excess is payable before any repair work commences.
  • Bee Parking will endeavour to provide a written response within 15 working days of receiving all required documentation and evidence.

General Complaints

  • All other service-related complaints (e.g. delays, shuttle service, customer service, or booking issues) must be submitted in writing via email to complaints@beeparkingheathrow.co.uk.
  • Please include your booking reference, date, and a clear description of your concern.
  • Bee Parking aims to respond to all complaints within 15 working days. Complex cases may take longer, but customers will be kept informed throughout.

Vehicle Movements

  • For operational or security reasons, Bee Parking may move vehicles between parking sites, which may be up to 50 miles from the drop-off location.
  • While moving vehicles, Bee Parking will exercise reasonable care. Liability applies only during vehicle handling, not while parked.
  • Customers are informed at the time of booking that their vehicle may be moved between locations, and some parking sites may not be equipped with CCTV.
  • Personal property left in the vehicle or coach or left unattended at any time.

Optional Vehicle Inspections

  • Customers may request a detailed inspection of their vehicle (e.g., paintwork and bodywork) upon drop-off or collection for a fee of £10.
  • If no inspection is requested, it will be deemed that the customer has waived the right to dispute the vehicle’s condition upon drop-off. Bee Parking recommends customers utilise this service for greater transparency.

Customer Responsibilities

  • Customers must:
    1. Ensure their vehicle is roadworthy, taxed, insured, and holds a valid MOT certificate before using Bee Parking’s services.
    2. Take clear photographs of their vehicle, including all sides and angles, and note the mileage before drop-off.
    3. Remove all valuables and personal belongings from the vehicle.
    4. Provide spare keys if required.
  • Customers must inspect their vehicle upon collection. Any unreported damage at this stage will be deemed to have occurred outside Bee Parking’s responsibility.
  • Bee Parking will not accept liability for:
    1. Vehicles that are not roadworthy or legally compliant, including those without valid MOT, tax, or insurance.
    2. Faulty keys, alarms, or immobilisers.
    3. Delays caused by non-functional vehicles or customer delays in collecting their vehicle.
  • Bee Parking reserves the right to refuse service, decline claims, or inform relevant authorities (including the DVLA or law enforcement) if a vehicle is found to be non-compliant with UK law

Exclusions

  • Bee Parking is not liable for:
    1. Loss or damage covered by the customer’s own insurance.
    2. Indirect losses, such as missed flights, accommodation costs, or other consequential damages.
    3. Loss or damage to personal belongings left in vehicles, including keys or electronics.
    4. Loss or damage due to weather, vandalism, terrorism, or natural disasters.
    5. Minor scratches, dents, or chips that cannot be detected on dirty or dusty vehicles.
  • In cases of disputes involving third-party claims, customers must first seek resolution through their own insurer. Bee Parking will provide reasonable assistance but accepts no liability for such claims.

CCTV and Data Protection

  • CCTV is maintained for operational purposes but is not guaranteed to cover all areas or incidents.
  • Requests for CCTV footage must comply with the Data Protection Act 2018 and include specific details (e.g., date, time, and location).
  • Bee Parking reserves the right to decline requests where footage is unavailable or outside the retention period.

Transport to and from the Airport

  • Customers must ensure they arrive at least 100 minutes before their airline’s recommended check-in time.
  • Large groups may not be accommodated on a single transfer bus.
  • Only guide dogs are allowed on transfer buses; no other animals are permitted.
  • Safety in the Car Park
  • Customers must follow all directional signs and drive no faster than 5MPH.
  • Children must be supervised at all times. Bee Parking accepts no liability for accidents resulting from unsafe behavior.

Dispute Resolution

  • Bee Parking encourages disputes to be resolved through mediation before legal action.
  • Disputes unresolved through mediation will be subject to the exclusive jurisdiction of English courts.

Force Majeure

Bee Parking shall not be liable for delays, losses, or damages caused by circumstances beyond its control, including natural disasters, strikes, traffic disruptions, or acts of terrorism.

Amendments

  • Bee Parking reserves the right to amend these terms and conditions without prior notice. Customers will be bound by the latest version available on our website.

Contact Information

Bee Parking Heathrow: 07506299509

Email: info@beeparkingheathrow.co.uk

Note : Ultra Low Emission Zone (ULEZ) is expanding across all London boroughs including Heathrow Airport from 29 August 2023. If you drive anywhere within the ULEZ, including the Heathrow Airport from 29 August 2023, and your vehicle does not meet the emissions standards, you will have to pay a charge of £12.50. Please make sure to set up AUTO PAY when coming to the airport to avoid any penalty tickets. The operator will not be liable in case you receive a penalty for not paying the ULEZ charge.
Your car may be moved between yards whilst parked with us. Therefore please ensure auto pay is set up as we will not be liable for any fines incurred.
Disclaimer.
This is a note to all customers using our services we run a discounted service which is only possible to deliver under these set terms and conditions. We make every effort to provide quality service however given the nature of this business accidents, damages, delays can occur and keys may sometimes be lost and in these unfortunate circumstances we will have to follow all the terms and conditions listed above.